Return policy

At paycyfear, customer satisfaction is always our top priority.We want to be sure you’re as happy with your products as we are. Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying.If you’re not satisfied with your purchase, we offer free returns for a refund within 30 days of your purchase, provided it has not been customized, is unused and is still in its original packaging. If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for you. We are here to help! Please feel free to email us in: [email protected]. if you have any issues with your order!

OUR SOLUTIONS:

Our Responsibility:

our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.

Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when paycyfear is responsible for shipping the wrong item/ size.   

Customer's Responsibility:

1.Incorrect order(size of the item)

If the customer has ordered an incorrect size or product, we can also allow a return. In this case:

(1)For an exchange, the customer will be responsible for the shipping fee to send us back. we will cover shipping fees for sending a replacement product.

(2) For the refund, the customer will be responsible for the shipping fee to send us back.

NOTE: After we make return agreement, please send a return label within 5 working days. We will not accept returns for more than 5 business days.

2.Unwanted item

If the customer decides that they no longer want the item or simply want to exchange the item, they can report this to us within 3 days of receiving the product for a partial, and we will assessment try to find the suitable solution to you. once we both agree with the refund, in this case,  the customer will be responsible for the shipping fee to send us back and we will deduct a flat Processing Fee of USD 5.00 each product when we refund money to every client.

ADDITIONAL NOTES ABOUT WARRANTY

We do not accept unpaid express delivery.

All returns must first be approved by our customer service team; please email us first.

All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.

NOTE: We do not accept returns used item, also not accept over 60% OFF item. unless a customer received a wrong item or the item was faulty.

COMPENSATION TIME-FRAME

For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.

After this time, the refund time-frame is as below:

Paypal account refunds: Up to 72 hours

Credit card refunds: Between 7-14 business days

Please contact us by [email protected] for further help. We will do our best to help you and reply to all messages within 24 hours.